Terms & Conditions

These Terms and Conditions govern your use of our website and services. By accessing or making a purchase on our website, you agree to the following terms. Please read them carefully.

1. General

These Terms apply to all visitors, users, and customers of XOE 99 OU or brands that belong to XOE 99 OU. By using this website, you confirm that you are at least 18 years old or have parental/guardian consent to make purchases. We reserve the right to update these Terms at any time. The updated version will be posted on this page with a revised date.

2. Products

Our products are handmade and unique, so slight variations in color, size, or design may occur. These variations are not considered defects. Due to limited stock, restocking of items is not guaranteed. We strive to display product colors and details accurately, but differences in monitors or devices may affect how they appear.

3. Pricing and Payment

All prices are listed in EUR and include applicable taxes unless otherwise stated. Shipping costs are calculated at checkout and vary based on destination and weight. Payment must be made in full at the time of purchase. We accept major credit/debit cards, PayPal, and other payment options displayed during checkout.

4. Shipping and Delivery

We use DPD for shipping, and delivery times vary depending on the destination. Please refer to our Shipping Policy for more details. Customers are responsible for providing accurate shipping information. We are not liable for delays or additional costs caused by incorrect or incomplete addresses. Customs duties, taxes, or fees (if applicable) are the responsibility of the customer.

5. Returns and Refunds

Returns are accepted within 14 days of purchase if the item is in its original condition. Refunds or store credit are provided, but exchanges are not possible due to limited inventory. Refer to our Return Policy for details. Items marked as "final sale" are not eligible for returns.

6. Intellectual Property

All content on this website, including images, text, logos, and designs, is the intellectual property of XOE 99 OU and is protected by copyright laws. You may not copy, reproduce, or distribute any content without prior written consent.

7. Limitation of Liability

XOE 99 OU is not responsible for:

• Delays, damages, or losses caused by shipping providers.
• Incorrect use of our products resulting in damage or injury.
• Unauthorized access to or use of your account or personal data unless caused by our negligence.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our control, such as natural disasters, strikes, or governmental actions.

10. Governing Law

These Terms are governed by the laws of Munich, Germany. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Germany.

11. Contact Us

For questions or concerns regarding these Terms, please contact us through our Contact Form.